At Nuovo Skin and Health, your privacy is paramount. We recognise the sensitivity of the information you share with us and are committed to handling it with transparency, care, and in accordance with the Australian Privacy Act 1988 (Cth) and relevant health confidentiality standards.
We may collect the following types of personal information:
• Name, address, gender, contact details, and email
• Transaction and booking history
• Health and lifestyle information relevant to your treatment
• Clinical notes, consultation records, and before/after photographs (with consent)
Due to the nature of our services, we also adhere to strict medical confidentiality protocols when handling health-related information.
We collect personal information directly from you:
• When booking appointments or purchasing products
• When registering for a Nuovo account or app
• During consultations and treatment sessions
• When engaging with our website or communications
When you browse our website, we may collect non-identifiable data such as your IP address and browsing behaviour using cookies. These help us improve site functionality and user experience. You can manage cookie preferences via your browser settings.
We collect personal information to:
• Process product orders and arrange delivery
• Communicate about services, promotions, and updates
• Tailor treatment plans and monitor progress
• Conduct internal reporting, training, and service development
• Manage bookings, feedback, and disputes
• Comply with legal obligations under the Privacy Act
By providing personal information during transactions, bookings, or account creation, you consent to its collection and use for the purposes outlined above.
You may withdraw consent at any time by contacting us at info@nuovoskinandhealth.com.au. If you do not opt out, we may continue to send you relevant communications.
We may share your personal information with trusted third parties only as required to deliver services or comply with legal obligations, including:
• Australia Post and delivery partners
• Loyalty and rewards program providers
• Business consultants and administrative service providers
• Government and regulatory bodies
• External dispute resolution bodies
• Secure cloud hosting and data storage providers
All third parties are required to maintain strict data security standards.
Your data is stored securely on password-protected databases and encrypted servers.
• Backups are stored offsite
• Payment details are encrypted via SSL
• We take reasonable steps to protect against loss, misuse, or unauthorised access
Please note: No method of online transmission is 100% secure. Avoid sending sensitive information via email.
You may request access to your personal information by contacting us.
• Requests must specify the type of information sought
• We will respond within 30 days
• Reasonable administrative fees may apply
We reserve the right to update this policy at any time. Any changes will be communicated in accordance with the Privacy Act.
To access, amend, or delete your personal information, or to raise a privacy concern, please contact us:
Nuovo Skin and Health
Re: Privacy Compliance Officer
855 Plenty Road
South Morang, VIC 3752
Email: info@nuovoskinandhealth.com.au
Last updated: 17 September 2025
