At Nuovo Skin and Health we have some procedures and policies in place. Please read carefully and feel free to ask us if you have any questions.
At Nuovo Skin and Health, we value your time and ours. To ensure every client receives the care and attention they deserve, we’ve outlined the following booking and cancellation policies.
Appointments can be made in a number of ways:
All bookings require a $50 deposit, which can be:
• Held as a rolling credit for future appointments
• Applied toward the cost of your treatment or product purchase
If your deposit is used toward a treatment, a new deposit will be required for future bookings. Deposits can be paid in person, over the phone, or via a secure payment link.
Please note:
• Deposits are non-refundable
• They may be transferred to a friend or family member
• Refunds are considered only in exceptional circumstances and are at the discretion of management
• We are unable to confirm appointments without a deposit
We require 48 hours’ notice for cancellations or rescheduling. This allows us to reallocate your appointment time and support other clients.
• Cancellations or no-shows within 48 hours may incur a $50 cancellation fee
• You’ll receive an SMS reminder 72 hours prior to your appointment, giving you time to confirm, reschedule, or cancel
• In cases of severe or unforeseen circumstances, cancellation fees may be waived at our discretion.
We understand that life happens. However, if you arrive more than 10 minutes late, we may not be able to provide your full service.
• In such cases, your appointment may need to be rescheduled
• A $50 rebooking fee may apply
We don’t rush treatments – every client deserves our full attention and care.
Please contact us via:
At Nuovo Skin and Health, we’re committed to transparency and fairness in every aspect of your experience – including how we handle payments, refunds, and rewards.
We accept the following payment options:
All treatments must be paid for in full on the day of service.
Please note that all payments processed via Smartpay incur a surcharge:
We’re proud to partner with Sustainable Salons to reduce salon waste and support community initiatives. A $3 Green Service Fee is already incorporated into each treatment price to help:
Thank you for contributing to a brighter, cleaner future.
We do not offer refunds on services or products for change of mind.
However, if an adverse reaction occurs and a treatment or product is no longer suitable, we may offer a credit toward future services or products.
All refund or credit decisions are made at the discretion of management and in accordance with professional standards.
Gift cards can be purchased online or in-clinic and are valid for three (3) years from the date of purchase.
We love when our clients help us grow.
If a new client mentions your name as their referrer, you’ll receive 50 TreatCard points as a thank-you.
(Refer to our TreatCard Policy for full details.)
A thoughtful gift for any occasion, our vouchers make it easy to share the experience of personalised skin care. Simply select your preferred value, and we’ll present your voucher beautifully boxed – ready for pickup, postage, or email delivery. Perfect for last-minute gifting or planned surprises.
Example:
A voucher purchased for a $200 treatment package during a 3-month campaign can be used for that package during the campaign period. If not redeemed, it becomes a $200 standard voucher with 2 years and 9 months remaining validity.
All other promotional vouchers are subject to the terms outlined in their respective campaigns.
Welcome to TreatCard, Nuovo Skin and Health’s loyalty program designed to reward your ongoing care and commitment to skin health.
You earn TreatCard points every time you spend on eligible services or products. Points can also be earned through:
For every $1 spent, you’ll receive 1 TreatCard point. Points accumulate automatically and can be redeemed on selected services. Each redeemable service will have a TreatCard value assigned, allowing you to choose based on your available points.
Example:
Jenny books a treatment valued at $600. She earns 600 TreatCard points, which are added to her account and can be redeemed once she reaches the required threshold for selected services.
Once you’ve earned enough points, a prompt may appear when booking online. To redeem:
We aim to make receiving your Nuovo Skin and Health products as seamless and reliable as possible. Below you’ll find details on shipping costs, timeframes, and tracking.
Orders under $150:
• $10 flat rate for standard post
• $15 flat rate for express post
Orders over $150:
• Free standard shipping Australia-wide
Orders are processed within 24 hours of payment. We aim to dispatch on the same or next business day, though handling times may vary during peak periods.
We appreciate your patience and understanding during busy times.
Metro Melbourne
• Standard Post: 2–3 business days
• Express Post: 1–2 business days
Regional Victoria
• Standard Post: 3–6 business days
• Express Post: 1–2 business days
Interstate (excluding Darwin & Regional WA)
• Standard Post: 5–6 business days
• Express Post: 1–2 business days
International Shipping
At this time, we ship within Australia only.
For international enquiries, please contact the clinic directly on 03 8457 1977.
All parcels are delivered via Australia Post.
Once your order is processed, you’ll receive an email with your Australia Post tracking number.
To track your parcel, enter the number on the Australia Post website.
For delivery enquiries, contact Australia Post on 137 678.
If you’ve already followed up and still need assistance, please email us at info@nuovoskinandhealth.com.au.
At Nuovo Skin and Health, we’re proud to partner with Sustainable Salons to reduce waste and support local communities. Our Buy Back Initiative makes it easy for you to recycle your empty skincare packaging – while contributing to meaningful change.
We accept clean, empty skincare packaging from any of our brands, including:
Please note:
Once collected, your empties are sent to Sustainable Salons for processing. Materials are recycled or repurposed, with proceeds supporting charitable programs and community initiatives.
By participating, you help:
As a thank you, you’ll receive a $2 credit toward your next retail product purchase for each eligible item returned.
So, the next time you finish a product, bring it back to Nuovo. Together, we’re reducing waste and creating a more sustainable future – one bottle at a time.
Welcome to Nuovo Skin Club – a personalised membership designed to support your ongoing skin care journey with flexibility, consistency, and exclusive perks. Below are the terms and conditions that apply to all membership plans.
• Aglow Sign-Up Fee: $9.90 (charged with first instalment only)
• Aglow Processing Fee: 3.58% per transaction
• Aglow Failed Payment Fee: $9.90
• All payments must be made in advance
• Treatments may be placed on hold if payments are delayed
• Failed payments will incur the Aglow Failed Payment Fee
• Repeated failed payments may result in membership suspension or cancellation
• A $50 fee applies for late cancellations
• A minimum of 48 hours’ notice is required to reschedule appointments
• All bookings are subject to Nuovo Skin’s standard cancellation policy
• Memberships automatically renew unless cancelled with 30 days’ written notice prior to renewal
• If not renewed, all perks and benefits will expire at the end of the paid term
• Minimum contract term: 12 weeks
• Cancellations require 30 days’ written notice
• If cancelling before completing the 12-week term, the remaining balance up to week 12 must be paid
• No refunds or exchanges, except in cases of medical clearance, subject to Nuovo Skin’s discretion
• Benefits vary by membership type and are subject to change at Nuovo Skin’s discretion
• Perks may include retail discounts, bonus enhancements, or exclusive access to select services
• Perks do not imply guaranteed clinical outcomes and are designed to enhance your experience
• Members may request a pause of up to 4 weeks, subject to Nuovo Skin’s approval
• Requests must be made in writing and are reviewed on a case-by-case basis
Nuovo Skin partners with Aglow to manage memberships and process payments.
By signing up, you agree to Aglow’s handling of payment and account data.
• Your personal information is stored securely and used solely for membership administration
• Nuovo Skin does not share your details with third parties, except as required for payment processing and account management
• For more information, refer to our Privacy Policy or contact us directly
