At Nuovo Skin and Health we have some procedures and policies in place. Please read carefully and feel free to ask us if you have any questions.
Appointments can be made in a number of ways:
All bookings require a $50 deposit to be paid. Deposits are held on file as either a rolling credit for future appointments or can be used towards the cost of your treatments **A new deposit will need to be made for future deposits of the original deposit is used towards the treatment cost.
Deposits can be paid in person, over the phone or via a secure payment link which can be emailed to you.
**Please note that deposits are non refundable; however can be used towards the cost of services or products or transferred to a friend or family member. Any potential refund is at the discretion of management.
If you are unable to pay a deposit, unfortunately, we are unable to book you in.
Nuovo Skin and Health has a strict 48 hours cancellation policy to allow us time to reallocate your appointment. If you fail to give 48 hours notice or No Show to your appointment, we reserve the right to charge a cancellation fee of $50.
72hrs before your appointment, you will receive an SMS reminder asking you to confirm. This allows you a whole 24 hours to either confirm, reschedule or cancel your appointment.
We recognise that due to unforeseen circumstances you may have to give short notice; in this case, we may waive the cancellation fee. This is at our discretion and only includes severe circumstances.
The day before your appointment, you will have received a link from us asking you to fill out our Consultation Card. You must complete these forms prior to coming into your appointment, and failure to do so may result in your appointment being cancelled and loss of your deposit.
If you need to make any changes or cancel your appointment, please call the clinic on 03 8457 1977 or email [email protected].
We understand that sometimes things happen, and you might be running late. If you are more than 10mins late, we may not be able to provide you with a full service. We believe that every client is unique and deserves our full attention; because of this, we don’t like to rush our appointments. If we are not able to accommodate you, we will need to rebook your appointment, and you may incur a fee of $50.
We accept cash, EFTPOS, Visa, Mastercard, PayPal and Nuovo Gift Cards.
All treatment must be paid for in full on the day of service. We do not offer split payments.
We don’t want things to escalate, and we will always try and work something out. However, in some circumstances, it may lead to involvement with the authorities and legal action.
We have joined forces with Sustainable Salons. Every time you visit our clinic for a treatment, your final bill will include a small Green Service fee of $3. Your small contribution helps us keep our commitment to sustainability and our goal of zero salon waste. Your $3 contribution not only helps us minimise waste ending up in landfill; it helps provide meals for those in need through OzHarvest also. Thank you for your support and for creating a brighter future for our community.
We do not accept refunds on services or products for change of mind.
We will, however, offer a credit in the advent an adverse reaction occurs, and the treatment or product is no longer suitable.
All Skin Management Programs and Treatment Series must be used within 12 weeks from your first appointment. Extensions may be considered and are at our discretion.
Gift cards can be purchased online or in the clinic and can be used for yourself or given as a gift. They are only redeemable on treatments and cannot be used for products. Gift Cards can not be transfer to another person or redeemed for cash.
All gift cards are valid for three (3) years from the date of purchase.
We like to reward our clients for helping us grow our business. Every time a new client mentions your name as the person referring them, we will reward you with 50 TreatCard points.
(Refer to our TreatCard Policy for more information about TreatCards)
The Nuovo Skin and Health Gift Voucher is a fabulous gift idea for any occasion and is so easy to order…..simply select the value of your choice, and we will present them to you beautifully boxed.
You have the option to pick them up in-store, have them posted out or emailed straight to your inbox, making it the perfect “last minute” gift.
All Nuovo Skin and Health Gift Vouchers are subject to specific terms and conditions, including the following:
Gift Vouchers are valid for 3 years from the date of purchase and shall only be used towards treatments only. All appointments must be made within this period.
Terms and Conditions for Promotional Gift Vouchers are set per the specific promotional campaign running at the time of purchase.
Promotional Vouchers are only valid for the term of the promotion campaign and can be used up to 3 months after the campaign finishes. At the completion of this time the voucher will revert to the dollar amount and will expire a maximum of 3 years from the date of purchase.
For e.g: A Voucher is purchased for a Treatment Package valued at $200 for a campaign that is running for 3 months. If the voucher is not redeemed within the 3 month period the voucher will no longer be able to be used for that Treatment Package – rather it will revert to a standard voucher for $200 and will have a further 2 years and 9 months validity.
All other promotional gift cards are subject to the terms and conditions associated with that campaign.
Gift Vouchers must be presented upon arrival at your appointment. If the voucher cannot be presented, then payment must be made for the treatment booked. In this instance, the voucher can be used at a future date (before the expiry date)
Gift Vouchers are non-transferable and cannot be redeemed for cash or used for retail products.
Gift Vouchers are not replaceable if lost, stolen, or destroyed, and we will not accept any altered vouchers.
Terms are void where prohibited by law. Australian Consumer Law governs the terms and Conditions of the voucher.
Welcome to TreatCard, our loyalty program where you earn each time you spend.
The TreatCard program allows you to earn points every time you spend money on services or products. You also earn bonus points when you refer a new client, on some of our promotions and as our birthday gift to you.
For every dollar you spend with Nuovo Skin and Health you will receive 1 TreatCard point. As you accumulate points, you can redeem them on selected services; Each service will have a TreatCard value attached.
Points accumulate reasonably quickly, which means you get rewarded quicker too – and don’t forget those bonus points.
Jenny comes in for a treatment. Her total amount for her appointment is $600; Jenny has just earnt 600 TreatCard Points just like that. Its that simple.
Once you have earned enough points, a prompt will pop up when you book your next appointment online. If you see a service, you would like to try simply call the clinic on 03 8457 1977 or email us on [email protected] and let us know what service you would like to redeem your points on and when you would like to book it in for.
We process all orders within 24 hours of receipt of payment. Once an order is processed, we’ll do our best to dispatch orders on the same business day or the next business day.
We ask for your patience as this handling period may vary, for example, if we have a high volume of orders.
You acknowledge that we’re not liable for any delay in the dispatch of your order.
Your parcel will be delivered by Australia Post.
You will receive an email with your Australia Post tracking number shortly after your order has been processed
Enter this tracking number on the Australia Post website
For parcel enquiries, you can contact Australia Post directly on 137678. If you have been through this process and still cannot locate your parcel, please email us at [email protected]